Many
companies have small remote offices spread across the city,
state or country, how do you cost effectively support them?
Until
recently the answer was a hodgepodge of mostly ineffective or
expensive strategies. Companies could have the remote sites
bring in the troublesome PC when the remote employee came
to the main office, or try to walk them through the problem
resolution over the phone. They might look for a local support
company to resolve issues, or rely on the skills of the remote
employee to keep the PC useable. Sometimes they would
ship a “good” PC to the remote user, and have them ship the
“bad” one back to be repaired.
Some of these
strategies worked better than others, but they all have flaws
and are expensive in either hard costs or lost time and
productivity.
At The
Computer Guys we have solved this problem by using internet
technology to securely take remote control of the PC and
resolve the problem quickly, and professionally. We can discuss
the issue with the user over the phone while looking at the
screen as if we were sitting there with him. It is as if we made
a service call to the site to fix the problem, only they don’t
have to wait days or weeks to get it done.
